ORDER INQUIRY
PRE-ORDER ITEMS
Pre-Order estimated date ranges, it is not guaranteed to deliver to you by a specific date.
All Pre-Order items are subject to delays and cancellations during production.
ORDER CANCELLATION & ADDRESS CHANGES
If you need to modify your order, cancellation requests and address amendments are only available prior to shipment. Once your order has shipped, we are unable to make changes or cancel the shipment.
Please be aware that Final Sale items, including custom orders, cannot be adjusted or cancelled.
For any questions regarding order changes, please contact customercare@staud.clothing.
SHIPPING
ORDER PROCESSING
Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.
STAUD does not process orders on Saturday, Sunday or during holidays. The following holidays include:
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th – the day after Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
We are not responsible for packages that are lost, damaged or stolen.
If you need to make a change to your shipping address, email us at customercare@staud.clothing as soon as possible. We can change the address as long as the package has not left our facility. We are unable to reroute a package once it has shipped.
STAUD is not able to offer shipping to PO BOXES, APOS and FPOS.
ROUTE SHIPPING INSURANCE
We encourage customers to select Route protection at checkout to insure their order in the case of damage, loss and theft. If your order is experiencing delivery issues, your claim can be filed within 7 days from delivery date.
You can file your claim here- Route Claims
Once your claim has been submitted Route support will walk you through the next steps.
DOMESTIC SHIPPING
STAUD offers free ground shipping on all U.S. orders over $100.
Hawaii, Alaska and Puerto Rico will need to be placed with expedited shipping.
For expedited delivery options, we provide FedEx 2-Day for $20 and FedEx Overnight for $35 Please note that all orders, including those with expedited shipping, require 1-2 business days for processing. You will receive a shipping confirmation email with tracking details once your order has been fulfilled.
We are unable to accommodate shipments to PO Boxes or any FPO/APO addresses.
Holiday 2025 Shipping Cut Off Time
Ground Shipping: Order by December 15th
2-Day Shipping: Order by December 18th
Overnight Shipping: Order by December 19th
* Order must be placed by 11:59 PM PT
INTERNATIONAL SHIPPING
STAUD has partnered with Global-E to provide an enhanced international online shopping experience. As an international shopper, outside of the US, you will view product prices in your local currency, as well as guaranteed order totals at checkout. Please note, Turkey has an import restriction on orders over 150€.
For international returns, please access the Global-E Returns Portal. Please note, return fees may apply.
All orders may take up to 3 business days to fulfill, excluding Holidays and weekends.