SHIPPING

ORDER PROCESSING

Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.

STAUD does not process orders on Saturday, Sunday or during holidays. The following holidays include:

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th – the day after Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

We are not responsible for packages that are lost, damaged or stolen.

If you need to make a change to your shipping address, email us at customercare@staud.clothing as soon as possible. We can change the address as long as the package has not left our facility. We are unable to reroute a package once it has shipped.

STAUD is not able to offer shipping to PO BOXES, APOS and FPOS.

ROUTE SHIPPING INSURANCE

We encourage customers to select Route protection at checkout to insure their order in the case of damage, loss and theft. If your order is experiencing delivery issues, your claim can be filed within 7 days from delivery date.

You can file your claim here- Route Claims

Once your claim has been submitted Route support will walk you through the next steps.

DOMESTIC SHIPPING

STAUD offers free ground shipping on all U.S. orders over $100.

Hawaii, Alaska and Puerto Rico will need to be placed with expedited shipping.

For expedited delivery options, we provide FedEx 2-Day for $20 and FedEx Overnight for $35 Please note that all orders, including those with expedited shipping, require 1-2 business days for processing. You will receive a shipping confirmation email with tracking details once your order has been fulfilled.

We are unable to accommodate shipments to PO Boxes or any FPO/APO addresses.

Holiday 2025 Shipping Cut Off Time

Ground Shipping: Order by December 15th

2-Day Shipping: Order by December 18th

Overnight Shipping: Order by December 19th

* Order must be placed by 11:59 PM PT

INTERNATIONAL SHIPPING

STAUD has partnered with Global-E to provide an enhanced international online shopping experience. As an international shopper, outside of the US, you will view product prices in your local currency, as well as guaranteed order totals at checkout. Please note, Turkey has an import restriction on orders over 150€.

For international returns, please access the Global-E Returns Portal. Please note, return fees may apply.

All orders may take up to 3 business days to fulfill, excluding Holidays and weekends.

RETURNS

HOLIDAY RETURN POLICY AND GIFT RETURNS

Our return policy is extended from November 1st – January 15th. Orders that are return eligible will be offered an extension on their return through January 15th. This includes gift returns as well.

Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.

You can initiate your return for all orders including gift orders here –

STAUD RETURNS PORTAL

DOMESTIC RETURNS

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.

For Domestic Returns, you will be issued with a pre-paid returns label once your return has been submitted into our returns portal. Use the packaging included in your original purchase to send your item(s) back to us.

Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to exchange your order or return your order at a store, the restocking fee will be waived. Find the nearest store location here.

STAUD RETURNS PORTAL

Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.

You may also return your online order at our store locations. Orders must be returned within 14 days of delivery.

In the event of a manufacturing defect, please email us at customercare@staud.clothing within 48 hours of receiving your purchase.

We do not offer price adjustments.

INTERNATIONAL RETURNS

Staud has partnered with Global-E for a seamless return process for International orders. You can process your International return here-

INTERNATIONAL RETURNS PORTAL

In the process of initiating your return on the portal you will acknowledge there will be an International return fee included in your return that is deducted from your refund. Please note, return fees are non refundable.

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.